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Effective Date: February 1, 2024
Welcome to Ember Stays, operated by Ember Vacations, LLC. We offer property management services, including online bookings for nightly rental homes. This Privacy Policy details our commitment to protecting the privacy and personal information of our clients and website visitors.
We offer a wide range of services that focus on all stages of the vacation ownership lifecycle: renting, buying, selling, financing, and home improvement.
We know that everyone’s home ownership journey is different, and that deciding on the right home is an intimate, personal experience. Along with a wealth of information about homes, market conditions, local real estate professionals, and financing options, we also use the information you give us to provide our services and help you find your next home.
We carefully evaluate how we use data to make sure that we’re using your information to provide value for you. On this page, we aim to explain everything you need to know about your privacy at Ember. If you have any questions that we haven’t answered here, you can always contact us at stay@emberhome.com.
When you use our services, we collect a variety of information from and about you and your devices. Some of this information identifies you directly (like an email address) while some of it is associated with you through your account, profile, or device (like the home you choose to save or your location data).
The kind of data we collect about you depends on how you use Ember. If you only use our services to browse for homes or nightly rentals, we’ll have less information about you than if we help you sell your home, get a loan, or if you use any of our other transaction services. Even if you don’t have an account with us, we may still collect some data about you, like your email address and phone number if you choose to contact us through our platform, or your IP address and other device information when you browse our sites or use our apps.
When you use our services, we often ask you for information about yourself. This usually includes basic things like your name, email address, and phone number. If you use our transaction services, we might ask you for more sensitive data like your income, housing history, and credit score. If you contribute information, such as vacation home reviews, we’ll store that as well.
You may also provide information about other people through our services. For example, if you share a home listing with someone, we will collect that person’s email address as part of your account information.
Below are some examples of what information we collect for our main products and services and how we collect it.
When you use Ember’s search brands to find an home to buy or rent, we give you lots of tools to find your next vacation destination and vacation home. If you tell us what you’re looking for, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.
If you are a real estate professional, you may be able to connect your third-party email account (such as Gmail) to your Ember account. If you enable that connection, Ember will access your messages, contacts, and settings only to provide the requested services to you. We do not access or collect any of the contents of your email messages in providing interest-based advertising. We use information received from Gmail APIs only in compliance with Google’s Limited Use Requirements.
We also collect your contact and payment details, along with professional information such as brokerage affiliation, associated listings and sales, and licensing history.
Ember collects information from public sources, such as government agencies. Most of this information is about homes, not people. But some information we collect, like the identity of an home's owner or other information, may relate to individuals.
We also collect information about you from various third parties in order to provide better service to you, or as part of the employment application process. This may include demographic information and other attributes about you.
Along with the information you give us directly, we collect a variety of information automatically as you use Ember services.
We collect information about how you use Ember. This includes things like your home search history, homes you view, purchase activity, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our websites. When you call or text Ember or a home professional using our platform, we collect data about your call or text, including the date and time of the call or text, your phone number, and the content of the call or text.
Like other websites and apps, we collect data about the browsers and devices you use to access Ember. The data we collect includes browser or device model and settings, operating system, unique identifiers, and the version of the app you’re using. We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the site you visited before Ember.
You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.
If you enable location services on your desktop device, Ember collects the location of your device. We use that information to provide you with location-based information and ads. You can disable access through your browser settings.
We and our partners use various tools to collect data when you visit our sites and apps, including cookies, pixel tags, and other similar technologies. Cookies are bits of electronic data that can be transferred to your computer or other device to identify your browser.
When you use Ember, we and our partners may use cookies and other tools to gather information about how you view and use our services and content, and to connect your activity with other data we store about you. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis, such as your favorite home. We also allow specific, approved partners to collect data from your browser or device for advertising and measurement purposes using their own cookies or similar tools.
At any time, you can use our cookie preference tools to manage what kinds of cookies and other tracking technologies you’re comfortable with. Check out our for information about how to access these tools. You can also disable cookies altogether by adjusting the settings on your browser. However, if you choose to disable some or all cookies, many parts of our services may no longer work.
In addition, if you give your email address to us, we may use a scrambled, unreadable form (called a “hashed” version) of your email address to deliver tailored ads to you on Ember or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook.
For information about how you can manage your cookie preferences, check out the section of this policy called “Your privacy tools and choices.”
If you use social media logins (like Google and Facebook) to log in to Ember, we may access your public social media profile information. You can always limit this sharing using your social media service settings.
To improve our services and make them more useful to you, we use data about your activity to understand and infer your preferences.
We collect information about the products and services you purchase or consider purchasing from us. This includes products for professionals, such as our advertising products.
When you use Ember to complete real estate transactions, like buying or selling your home, applying to for a loan, or signing a lease, we use your personal information to verify your identity and process and complete your transaction.
We use your information to provide our services to you. This includes things like returning home search results and processing your rental application. We also use your information to improve our existing services and develop new ones. For example, we track how you use our websites and apps and use that information to troubleshoot issues and adjust things to improve your experience.
We use the contact information you provide us, like your phone number and email address, to communicate with you about our services. This includes things like responding to comments, questions, and requests you send us. It also includes notifying you of transaction or service updates and changes. We may also inform you about our services, offers, promotions, news, and other updates we think may be of interest to you.
If you ask us to, we also use your information to connect you to real estate professionals, like when you want to contact an agent to discuss an home you find for sale on our platform.
We use the information we collect about you and your activity on our services to personalize the services we offer. We also use it to show advertising, content, or features that we think you might like. This includes things like customized search results that match your preferences and prior search criteria and, if you ask us to, connecting you to a real estate professional best suited to help you.
If we know you’re working with a particular real estate agent, we may share information about your saved homes and searches with that agent to let them serve you more effectively. You control what we share with real estate pros you find on our platform.
We also use your data to detect, investigate, and prevent fraudulent transactions and other illegal activities and to protect the rights and property of Ember, its customers, and others.
Occasionally, there may be a reason we’d like to use your information in a way that isn’t described here. If that happens, we’ll let you know so you can decide if you’re comfortable with it.
We understand that sharing information with third parties is a big responsibility. In certain circumstances, the Company may share your information with third parties. Such circumstances may include with vendors or other service providers, such as:
We share information when you ask us to share it. For example, if you choose to contact a real estate agent, lender, or other real estate pro through our platform, we will send them your name and contact information. Similarly, if you apply to lease a plane through Ember, your application information will be sent to the lessors you select.
When Ember hires a service provider to help operate our business, we may need to give them access to information to provide their service. We allow them to use the information only to perform the service we’ve asked them to perform. We vet all service providers carefully, and Ember always remains responsible for the privacy of your information that is shared with our service providers.
When Ember partners with other businesses to offer products and services to you, we may share information with those partners only as needed to provide those products and services and only subject to the terms of this privacy policy.
When Ember needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement. We’ll tell you before sharing your information in these situations unless we’re prohibited from doing so. We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety.
If Ember is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your information in connection with that transaction.
We may share information that is collected from public sources or that you choose to share publicly (such as public reviews and home facts) with third parties. We may also share aggregated and/or deidentified information that cannot reasonably be used to identify you.
Ember allows certain companies to place tracking technologies like cookies and pixels on our sites, which allow those companies to receive information about your activity on Ember that is associated with your browser or device. The companies may use that data to serve you more relevant ads on our sites or others. Under some state laws, sharing data for online advertising like this may be considered a “sale” of information. Except for this kind of sharing, Ember doesn’t sell any of your information.
Ember may send you email for a variety of reasons. For example, if you save a search, we’ll send you emails with new home on the market that match your search. If you save an home, we’ll keep you posted on status updates like when that home has an offer pending. When you use our transaction services, we’ll send you status updates and other information about your transaction. You can manage the types of email you receive by following the instructions included in each email we send you. Even if you unsubscribe from some email subscriptions, we may still need to email you with important transactional or other non-advertising information.
Some of our services allow you to provide your phone number to us. If you give us your number, we may call or text you. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.
We understand that no matter how we collect your information, we have a responsibility to protect it. We take that responsibility seriously. We build security into our products and features from the ground up to help protect data from unauthorized access, disclosure, alteration, and destruction.
We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us. Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information. If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.
Ember is based in the United States and the information we collect is governed primarily by U.S. law. Where we are subject to the privacy laws of other countries, we comply with those requirements. If you access or use our services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as you do under your local law.
This policy applies to every service of ours that links to it.
Our apps and services may link to other companies’ websites. Some features may also involve the sharing of your information with third-party websites. These third-party websites may collect information about users on those websites. Ember doesn’t control those sites, and this privacy policy does not apply to these external websites and third parties.
In this section, we’ve provided some legally required disclosures under state privacy laws. There shouldn’t be anything surprising in this section, and we’ve tried to explain our privacy practices in plain English throughout the rest of the policy.
If you have any questions about this privacy policy, or the privacy practices of Ember, please check out the Privacy Support Center for FAQs and other information.
You can also email us at stay@emberhome.com.
We are always reviewing our privacy practices to make sure they comply with this policy. Sometimes, we’ll need to update the policy to reflect changes in our products, technology, and uses of data. We won’t change the policy in a way that reduces your rights or significantly changes the way we use or share data without telling you ahead of time and giving you a chance to stop using our services if you want.